Frequently asked questions

To track your order, you can use the chat feature on the website. Simply click on the chat icon in the bottom right corner and then press "Track my order". Enter your email address and order ID and the chat bot will be able to provide you with the status of your order.

Yes, you can change your order if it has not yet been shipped. However, there are a few things to keep in mind:

• The change must be made before the order enters the shipping process.
• If the order amount is less than what you paid, you will be refunded the difference.
• If the amount is higher, you will need to pay the difference.

To change your order, you can contact the store's customer service department. They will be able to help you make the necessary changes.

We provide worldwide shipping for our products. No matter where you are located, we offer delivery services to your location. To get more detailed information about our shipping policy and learn about specific regions, delivery times, and any associated costs, please visit https://lika-j.com/pages/shipping-policy.

The shipping time for your order varies based on your location:

• For the Baltics: Your product can be delivered within approximately 1 - 3 working days after your order has been processed.
• In Europe: The standard delivery time is approximately 5-8 working days after your order has been processed.
• For other countries: Delivery to destinations outside of Europe may take around 5-12 business days after your order has been processed.

Please note that these are estimated delivery times and can be subject to factors such as customs processing and local postal services.

We offer a secure and convenient payment process through the klix.app payment system. This allows you to use any Visa or Mastercard bank card to make your purchase with us. To learn more about the klix.app payment system and its features, please visit their official website at https://klix.app/en/. This ensures a safe and hassle-free way to complete your transactions online.

When you make a purchase from our online store, the currency used for transactions is Euro (EUR). However, please note that your bank will handle the currency conversion process. The equivalent amount in your local currency will be deducted from your bank account based on the prevailing exchange rate at the time of the transaction. This allows for seamless cross-currency transactions and ensures that you are charged in your local currency.

At this time, we do not provide the option for 3 or 4 times payment installment plans. All purchases need to be paid in full at the time of purchase.

We provide worldwide shipping for our products. No matter where you are located, we offer delivery services to your location. To get more detailed information about our shipping policy and learn about specific regions, delivery times, and any associated costs, please visit https://lika-j.com/pages/shipping-policy.

The shipping time for your order varies based on your location:

• For the Baltics: Your product can be delivered within approximately 1 - 3 working days after your order has been processed.
• In Europe: The standard delivery time is approximately 5-8 working days after your order has been processed.
• For other countries: Delivery to destinations outside of Europe may take around 5-12 business days after your order has been processed.

Please note that these are estimated delivery times and can be subject to factors such as customs processing and local postal services.

Yes, we offer a fast shipping option through Express Mail Service (EMS). EMS is a renowned global postal service that specializes in the rapid acceptance and delivery of express mail parcels to destinations worldwide. With EMS, you can expect your parcels to be delivered directly into the recipient's hands. The average delivery time for EMS shipments is approximately 4 working days, ensuring a swift and efficient shipping experience for your items.

To track your order, you can use the chat feature on the website. Simply click on the chat icon in the bottom right corner and then press "Track my order". Enter your email address and order ID and the chat bot will be able to provide you with the status of your order.

Certainly, we do accept returns. To find out more about our return policy, including details about the process, eligibility criteria, and any associated conditions, please visit - https://lika-j.com/policies/refund-policy

This page will provide you with comprehensive information on how to initiate a return and what to expect throughout the process.

Absolutely, if you'd like to exchange an item for a different one, the most efficient way to do so is to first initiate a return for the item you currently have. Once your return is approved and processed, you can then proceed to make a separate purchase for the new item you want. This streamlined process helps ensure you get the item you desire without unnecessary delays. If you need further assistance or more details about the exchange process, feel free to refer to our refund policy or reach out to our customer support team.

Absolutely, returns are free of charge. To begin the return process, please contact us at support@lika-j.com. Upon approval of your return, we will provide you with a return shipping label and comprehensive instructions regarding where and how to send your package back. Please ensure you follow these steps diligently, as we cannot accept items returned without prior approval and proper return procedures. Should you have any questions or require further assistance, do not hesitate to reach out to our customer support team.